1. Can samples be provided? What are the sample costs and delivery periods?
We can offer free samples. The sample preparation period is 3-5 working days. Delivery time via international courier (DHL/UPS/FedEx) is approximately 3-7 working days. Tracking numbers will be provided.
2. Can customized orders be accepted?
Customized production is supported. Product specifications (non-standard sizes, tolerances), surface treatments (acid washing, painting, galvanizing), and packaging methods can be adjusted based on drawings. The production cycle typically extends by 5-10 working days for custom orders.
3. What is the packaging method? Is it moisture-proof?
Packaging follows international shipping standards: waterproof plastic film for the inner layer and high-strength steel straps for the outer layer. Wooden pallets (fumigation treated per ISPM 15) can be added upon request.
4. What is the product warranty period?
The warranty for regular steel products is 36 months from the date of receipt. This covers material non-compliance and surface rust under normal conditions. Free technical support is provided during this period.
5. What is the standard lead time for bulk orders?
For standard stock items, the lead time is usually 7-15 days. For large-scale production or specific steel grades, it typically ranges from 20-30 working days depending on the quantity and current production schedule.
6. Do you support third-party quality inspections?
Yes, we fully support third-party inspections such as SGS, BV, or TUV to ensure the quality and specifications meet your project requirements before shipment.